CONTACT US
Hello! Let's talk
We are here for you if you have any questions. Feel free to contact us by email, WhatsApp, or visit us in our store.
Address:
Bike-Shop:
Customer service
Our customer service ensures that your fat bike journey runs as smoothly and easily as possible from start to finish – from choosing the right model and providing technical advice to after-sales service. We answer your questions, clarify any uncertainties, and offer reliable support you can depend on.
Frequently Asked Questions
Do you offer international shipping?
We deliver to Switzerland and Liechtenstein. Orders of CHF 50 or more after discounts (excluding shipping) ship free; below this, the PostPac Priority flat rate is CHF 10.50. Bikes always ship free.
What are your return policies?
pd FATBIKE GmbH offers a voluntary 14-day right of return from receipt of the goods, subject to the existing return policy. Exclusions, condition and completeness requirements, return shipping costs and possible deductions are set out there. Please contact customer service before returning goods. A full refund or exchange is not guaranteed in every case. Return policy →
Are your fat bikes covered by a warranty?
Yes, all our bicycles come with a 2-year warranty against manufacturing defects. This warranty covers repairs or replacement of the bicycle mechanism and other components. For more information about our warranty terms and conditions, please see our warranty policy.
How do I maintain my fat bike to keep it in good condition?
Proper care and maintenance extend the life of your fatbike. Clean it regularly with a soft, dry cloth and have it serviced regularly by a qualified bicycle mechanic. More detailed care instructions are available in our bicycle care guide.
OUR STORE
Here you will find our store.
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